"We have two ears and one mouth so that we can listen twice as much as we speak."
"Kind words can be short and easy to speak, but their echoes are truly endless."
~ Mother Teresa
Good communication skills are essential when we interact with others. A diplomatic attitude allows us to convey our message in a manner that both empowers and honors the recipient. This does not mean you have to like the person, or "sugar-coat" the message to make it more palatable, but it does mean the recipient feels the interaction has been respectful and positive. The journey to a good outcome is just as important as the outcome itself.